# How to transfer a locator to another account?

Transferring a locator lets you move an existing store locator, along with all
its configuration and data, to another LocateStore user's account. This is
useful when handing off a project to a client, or moving a locator between team
accounts.



Store locators are transferred individually.


BEFORE YOU BEGIN

 * Your locator must be on the Free plan. Locators on a paid plan cannot be
   transferred, so downgrade it first.

 * The recipient must already have a LocateStore account. They can sign up at
   locatestore.com [https://locatestore.com] if they do not have one yet.

 * You will need the recipient's account email address.


GO TO ACCOUNT & BILLING

Log in to your LocateStore dashboard and click on your profile picture at the
top right corner. Select Account & Billing from the dropdown menu.






TRANSFER THE LOCATOR

On the Account page, you will see a list of your store locators. Find the one
you want to transfer and click Transfer Locator next to it.







A confirmation dialog appears. Read the warning carefully, because this action
is permanent. Enter the recipient's email address and click Transfer Locator to
confirm. You will see a success message once the transfer is complete.






WHAT HAPPENS AFTER THE TRANSFER

 * The locator is removed from your account and added to the recipient's
   account.

 * All locator configuration is preserved, including map settings, design,
   translations, and connected Google Sheet data.

 * The locator's subscription is reset to the Free plan.

 * If the transferred locator was your active locator, your most recent
   remaining locator becomes the new active one.

Note

 * This action is permanent. Once transferred, the locator cannot be
   automatically returned. The recipient would need to transfer it back to you.

 * Paid locators cannot be transferred. Downgrade to the Free plan before
   transferring.

 * You cannot transfer a locator to yourself. The recipient email must belong to
   a different account.


TROUBLESHOOTING

"Only locators on the Free plan can be moved" — your locator is on a paid plan.
Go to Account & Billing and downgrade it to Free plan before transferring.



"No account found with this email. The recipient must create an account first."
— the email you entered does not match any existing LocateStore account. Ask the
recipient to sign up first.



"Cannot move locator to yourself" — you entered your own email address. Enter
the recipient's email address instead.