Thanks and Regards,
Aslam from LocateStore
Tell us your Feedback! 😊

","id":"WWYDY9GFOK"},{"title":"Thanks","content":"

Thank you for using LocateStore 🤗

","id":"GLPLOEY3YU"},{"title":"Follow up","content":"

I am doing a gentle follow up from our earlier email.

","id":"FIJDHF49C9"},{"title":"upgrade","content":"

If you are seeing the message, \"Unable to display locations on map\". It means that your storelocator has reached its usage limit in terms of visits or searches.

Please visit our pricing page to know about our pricing plans. You can visit the billing section inside our add-on settings to see your current usage and change the plan.

","id":"FEDK154JKB"},{"title":"testimonial","content":"

We are trying to gather testimonials. We are a very small team.

A tiny testimonial will be very helpful if you liked our product.

","id":"FCD0MGTPJ2"},{"title":"satisfactory","content":"

I hope my last answer was satisfactory to you.

Is there anything else you need help with?

","id":"1ZGGUZWCFG"},{"title":"close","content":"

We are closing this conversation on our side, since we have not heard back from you.

If you still have questions, please reply back to this email.

","id":"1U0LMBXFLN"},{"title":"pricing","content":"

LocateStore offers a simple pricing model based on the number of visits and searches to your Store Locator, with unlimited locations included.

Visit Explained:

A visit is counted each time a user accesses your Store Locator and the interactive map is displayed. For example, accessing https://locatestore.com/embed-demo/ counts as one visit.

Search Explained:

A search occurs when a user searches for stores by location or zip code in your Store Locator. Typing \"Dubai\" and pressing enter, for instance, counts as one search.

Explore our two premium plans here.

","id":"7F3602V2PJ"},{"title":"transfer","content":"

I understand you're looking to transfer your LocateStore from one account to another. Here’s a simple step-by-step guide to help you with the process:

Create a New LocateStore Account: Start by setting up a new account using a different email address. You can do this by visiting our website and following the standard sign-up procedure.
Share Your Storelocator URL: Once your new account is ready, please send us the URL to your current Storelocator that you wish to transfer. You can do this by replying to this email with the URL included.
Transfer Process: After receiving your URL, we will initiate the transfer from our side.
Change Google Sheet Ownership: The final step involves changing the owner of the Google Sheet associated with your LocateStore. You can find detailed instructions on how to do this by visiting Google's support page.

If you encounter any issues or have further questions, feel free to reach out. We’re here to help ensure a smooth transition for you!

","id":"E3C6853FP8"},{"title":"transfer 2","content":"

We have successfully transferred your StoreLocator to your new account. The next step is to transfer the ownership of the associated Google Sheet.

Change Google Sheet Ownership: The final step involves changing the owner of the Google Sheet associated with your LocateStore. You can find detailed instructions on how to do this by visiting Google's support page.

","id":"D1WH78VGPM"},{"title":"No Response","content":"

Just checking in, all good on your end?

Since we have not heard back from you, for now, we will mark this conversation as closed, but if further assistance is needed feel free to reply to this conversation and the chat will be reopened.

","id":"K0KEN78TH7"},{"title":"Cemre","content":"

Kind Regards,
Cemre from LocateStore
Tell your story 🌟

","id":"9E94493HS4"},{"title":"Follow up - close","content":"

Just checking in, all good on your end?

We are now closing this conversation on our side.

If you still need help, please reply back to this email.

","id":"3IK627VUDG"},{"title":"feel free","content":"

Feel free to reach out whenever you need further help.

","id":"1DD0I79D2A"},{"title":"replied","content":"

Thank you for contacting us at LocateStore.

I've replied to your other message regarding this subject.

","id":"0XBBSIUR1A"},{"title":"look","content":"

I look forward to hearing back from you.

","id":"4S4ZVM65E4"},{"title":"welcome","content":"

You're most welcome! Thank you for your time as well.

","id":"0AEFLZ7HVO"},{"title":"refund","content":"

We have refunded your money on our side.

It usually takes 5–10 business days (sometimes less) for you to see it on your card. This time might vary depending on your card issuer.

If you don’t mind sharing, we’d love to know what made you decide to cancel or if there’s anything we could improve for you in the future.

Have a lovely rest of the day,

","id":"4DLSOU88JJ"},{"title":"feature request","content":"

I'm sorry to advise that option is currently not available. I have now added this to our feature requests.

We really appreciate your feedback.

","id":"6YLDAVHKN3"},{"title":"Elaborate - Query","content":"

Thank you for reaching out to us, happy to help :)

Could you please elaborate on your query? How can I be of assistance?

","id":"J06DGZYQ3N"},{"title":"Elaborate - Issue","content":"

Thank you for reaching out to us, happy to help :)

Could you please elaborate on the issue? What exactly is not working?

","id":"FZFFCMSH0H"},{"title":"misled","content":"

Sorry, it seems you've messaged the wrong company. We make store locator maps using Google Sheets.

If you need help with that, please let me know.

","id":"Z8ZXIXSK7O"},{"title":"cancel","content":"

You can cancel your subscription by downgrading your account to the free plan from the billing page. This will prevent further payments from your card. You can upgrade your account later anytime.

If you don’t mind sharing, we’d love to know what made you decide to cancel or if there’s anything we could improve for you in the future.

Have a lovely rest of the day,

","id":"FE0DJKBSI0"}],"spamList":["alin@dealbaz.com","specialistsalman5@gmail.com","sumityadav859658@gmail.com","swashington@s3concepts-cleaning.com","hug30296@gmail.com","_@no-reply.dripemail3.com","sales@shifatextiles.com","ankit4@rbxstudio.com","richard@storeindex.com","oladimejiibrahim654@gmail.com","naomi@rbxstudio.com","marketing@expo-capitals.com","vikesh0060@gmail.com","smitasen84@outlook.com","jamesonlineweb@outlook.com","jawellbrewersolutions@hotmail.com","arbazaslam2917@gmail.com","adexpromaxteam@gmail.com","paulinehuntersolutions@hotmail.com","surabhikhare26@gmail.com","infoinfochiefoo9999@gmail.com","thawbanademola@gmail.com","bryanbernard356@gmail.com","maria@aiwebairo.com","myrtlestewartsolutions@hotmail.com","shopify@creativul.com","trevor@corporatedigitalagency.com","webdesign0912@outlook.com","contact@creativul.com","appreviewslubi@gmail.com","emision@factura1.net","noreply@feedbackemail.americanexpress.com","MAILER-DAEMON@amazonses.com"],"tags":[{"value":"bug"}],"spamRules":"Mark as spam, if:\n\n- email is about increasing reviews for Shopify App of LocateStore\n- email is about improving the Shopify plugin of LocateStore"}},"createdAt":"2023-01-25T12:18:47.202Z","updatedAt":"2025-10-26T18:21:36.089Z","conversationsCount":2487,"baseUrl":"https://locatestore.com/help","id":"63d11e27d183bc814224bc00","analytics":{"_id":"68dc727cc0bc66e7c993aa19","month":"9-2025","center":"63d11e27d183bc814224bc00","__v":0,"createdAt":"2025-10-01T00:14:52.063Z","dailyVisits":[{"day":1,"count":9,"_id":"68dc873caa0a682fecbbeb71"},{"day":2,"count":8,"_id":"68ddf3bbaa0a682fecbcb409"},{"day":3,"count":2,"_id":"68dfb439aa0a682fecbdbcd0"},{"day":4,"count":3,"_id":"68e0c833aa0a682fecbe3112"},{"day":5,"count":2,"_id":"68e1f580f7640782813f9463"},{"day":6,"count":4,"_id":"68e30ce0f7640782813ffd21"},{"day":7,"count":5,"_id":"68e48ffdf764078281409afe"},{"day":8,"count":8,"_id":"68e5e81ff764078281413c01"},{"day":9,"count":4,"_id":"68e74720aa0a682fecc0e788"},{"day":10,"count":9,"_id":"68e8891eaa0a682fecc172cd"},{"day":12,"count":7,"_id":"68eb098af764078281435a6b"},{"day":13,"count":2,"_id":"68ec7d95f76407828143f1dd"},{"day":14,"count":4,"_id":"68edb895f76407828144869f"},{"day":15,"count":6,"_id":"68eef7acaa0a682fecc41ffd"},{"day":16,"count":26,"_id":"68f04af7f76407828145ca89"},{"day":17,"count":5,"_id":"68f2182ab23d6126d3acec1c"},{"day":18,"count":7,"_id":"68f32f5bedc44d387527fd5d"},{"day":19,"count":7,"_id":"68f4ad4cedc44d387528bee5"},{"day":20,"count":9,"_id":"68f59d4cedc44d3875294863"},{"day":21,"count":16,"_id":"68f6d34eedc44d387529ebaf"},{"day":22,"count":14,"_id":"68f8332fb23d6126d3b0388a"},{"day":23,"count":8,"_id":"68f99982edc44d38752e11f5"},{"day":24,"count":15,"_id":"68fafbf7b23d6126d3b47424"},{"day":25,"count":9,"_id":"68fc1f8bedc44d38752f8ccf"},{"day":26,"count":14,"_id":"68fd64e3edc44d3875303e07"}],"searches":[{"searchResponse":{"pages":["67631c3125670daafa2c2010","66c5f211a4facfc9173c2e90","65742fd407a5bce84f300422"]},"aiResponse":{"isAnswered":false,"messageRef":"68dd5b5f492cd128d15998d0"},"_id":"68dd5b5c479b181186eb2f50","term":"auto","updatedAt":"2025-10-01T16:48:31.399Z","createdAt":"2025-10-01T16:48:30.212Z","conversation":"68dd5b5e492cd128d159989c"}],"updatedAt":"2025-10-26T20:42:04.739Z","visits":203,"emails":{"_id":"68fe879cb23d6126d3b68cbf","total":25},"chats":{"positive":0,"_id":"68fe879cb23d6126d3b68cc0","answered":10,"messages":34,"total":17,"unanswered":["when does the google sheet syngronice","how many times does the google sheet go up to date","how many times does the google sheet gets updates","tidak berhasil","the above method did not work","how do i set my map default location?","my map default location is Egypt, i want it to be in Gaborone, Botswana","can i edit my map?","im checking google maps location is correct it is synced also","everything looks fine but still not on the map","I have already clicked it but it says fails to sync with sheet","force sync locator sheet is not working","is there a way to embed the locator with an on- click trigger. some sort of modal element","how to delete our store locator name?","hi, I tried to embed the store locator URL in my Canva website, but Canva is unable to pick it up for some reason","I use the embed app in Canva and it keeps giving an error","Hi post code in the UK doesnt seem to work","i have a client that he is not able to access his account, like once he access it the page is freezing like he is creating a new store","Hello, it tells me that the Excel file with the locations was deleted and I don't know how.","It seems that the Excel spreadsheet of locations was deleted, is there a way to recover it?","comment ajouter le logo du partenaire","How to add logo to store"],"negative":9,"tickets":9}}}

Where is my Google Sheet?

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