How to transfer a locator to another account?

Transferring a locator lets you move an existing store locator, along with all its configuration and data, to another LocateStore user's account. This is useful when handing off a project to a client, or moving a locator between team accounts.

Store locators are transferred individually.

Before you begin

• Your locator must be on the Free plan. Locators on a paid plan cannot be transferred, so downgrade it first.

• The recipient must already have a LocateStore account. They can sign up at locatestore.com if they do not have one yet.

• You will need the recipient's account email address.

Go to Account & Billing

Log in to your LocateStore dashboard and click on your profile picture at the top right corner. Select Account & Billing from the dropdown menu.

Transfer the locator

On the Account page, you will see a list of your store locators. Find the one you want to transfer and click Transfer Locator next to it.

A confirmation dialog appears. Read the warning carefully, because this action is permanent. Enter the recipient's email address and click Transfer Locator to confirm. You will see a success message once the transfer is complete.

What happens after the transfer

• The locator is removed from your account and added to the recipient's account.

• All locator configuration is preserved, including map settings, design, translations, and connected Google Sheet data.

• The locator's subscription is reset to the Free plan.

• If the transferred locator was your active locator, your most recent remaining locator becomes the new active one.

Note

• This action is permanent. Once transferred, the locator cannot be automatically returned. The recipient would need to transfer it back to you.

• Paid locators cannot be transferred. Downgrade to the Free plan before transferring.

• You cannot transfer a locator to yourself. The recipient email must belong to a different account.

Troubleshooting

"Only locators on the Free plan can be moved" — your locator is on a paid plan. Go to Account & Billing and downgrade it to Free plan before transferring.

"No account found with this email. The recipient must create an account first." — the email you entered does not match any existing LocateStore account. Ask the recipient to sign up first.

"Cannot move locator to yourself" — you entered your own email address. Enter the recipient's email address instead.